Terms & Conditions

1. The Service

We provide a physical bin management service ("Service") which includes moving designated bins from your property to the kerbside for collection and returning them to their original location after collection.

• Access: By signing up, you grant our personnel permission to enter the exterior of your property (driveways, side-yards, or accessible areas behind unlocked gates) to perform the Service.
• Compliance: Bins must comply with local council weight limits and safety regulations. We reserve the right to refuse service for bins that are over-filled or unsafely heavy.
• Obstructions: If a bin is inaccessible (e.g., locked gates, aggressive pets, or physical obstructions like vehicles), we will skip the service for that week. You will still be charged for the scheduled service. We maintain internal time-stamped records of all service attempts.

2. Subscription & Billing

• Cycle: Billing occurs on a weekly recurring basis via Stripe.
• No Refunds: All payments are final. No refunds are provided for missed services due to customer-side obstructions or late cancellations.
• Late Payments: We provide a one-week grace period for failed payments. If the account is not settled within 7 days, service will be suspended until the balance is paid. No reactivation fees apply.

3. Cancellations & Pausing

• The 24-Hour Rule: To pause or cancel your subscription, you must process the request via your account dashboard at least 24 hours prior to your next scheduled billing date.
• Short Notice: Requests made within the 24-hour window will take effect the following week, and the current week’s charge will still apply.

4. Liability

• Damage: We are not responsible for any damage to bins, lids, wheels, or property (including driveways) occurring during the normal course of moving bins.
• Public Holidays: We operate on all public holidays unless otherwise notified.